info@notifi.in 7207292010; 7207392010

FAQ

General

Absolutely Yes!! We do provide such facilities to our clients. Before buying our services we give you details of our dummy account. You can easily log into it and test about how our services will work for you. You can send text messages to few people through this demo account.

Yes! It is quite easy to send group SMS in all over the India via different SMS gateway networks.

You can view the delivery of the sent messages in your account itself under Delivery Report.

If any issues caused due to SMSC or SMS pushed on any DND numbers, we will credit that much SMS in your account within 48 hours. We are not responsible for any issues caused by 3rd party.

Up to 1 Lakh SMS’s can be sent at a time.

Yes! You can send the personalized SMS to your contacts once after getting the approval of SMS Template from DLT platform.

Yes, we do provide HTTP & XML API to use in our software. The role of API is to provide an interface between different software systems. Bulk SMS API is a quickest way of delivering SMS to the intended recipients.

Distributed Ledger Technology (DLT) is a block-chain based registration system. According to TRAI (Telecom Regulatory Authority of India), telemarketers have to be registered in the DLT platform. It is being issued in the common interest to control the SMS spam from various marketing gimmicks. Earlier the bulk SMS providers were required to register with TRAI. With the updated rules, whoever wants to send promotional or transactional SMS to their customers needs to be DLT registered.

FAQ Transactional Bulk SMS:

• Six (6) characters make a Sender ID. (Ex: GOOGLE).

You can select your company name or brand name as your Sender ID. According to TRAI, SMS Sender ID is the name with which your outgoing SMS will be sent.

• The message length allowed for 1 credit message is 160 characters. If the text length exceeds 160 characters then the message consumes 2 or more credits. The character length for 2 messages is 306, for 3 messages is 459, for 4 messages is 612, and for 5 messages is 724.

• Transactional Messages are delivered 24/7.

• API is the acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. API specifies how software components set of commands, functions, protocols, and objects should interact.

• API allows two software programs to communicate with each other.

• API Integration is Optional.

DND (Do Not Disturb) registered numbers are those numbers registered under NCPR (National Customer Preference Register) not to receive any commercial call or message.

Transactional SMS’s are template based intended to send messages to known Customers, Members & Employees towards the use of product or services. Hence, the Transactional SMS gateway allows SMS delivery to DND numbers also.

Any customer who is availing for Transactional Bulk SMS have to authenticate messages with the nature of transaction. Customers need to authenticate that the services is used to send communication only to their registered customers and NOT for any promotional activity.

Hence, an agreement is mandatory.

• Yes, it's easy to schedule messages for delivery at a later date & time. One can also set an end date for your message to expire, to prevent it from being sent out after a specified date. If you need to change the time and date of the scheduled SMS, you can do so via the reports section of Messenger.

• Yes, it is very easy to send bulk SMS through an Excel Sheet with the help of SMS Excel plug-in.

• Yes. Hindi, Kannada, Telugu, Tamil, Gujarati, Marathi, Malayalam, Oriya, Punjabi, Urdu, Sanskrit, and Bengali messages deliver through our messaging platform. Every message consumes 70 characters in Unicode messaging.

FAQ - Promotional Bulk SMS :

No Promotional SMS can be sent through Numeric Sender Id only (E.g.: DG-12345, 123456)

For promotional SMS, you can select only 6 digit numeric sender id like 65050, 443210, etc.

• The message length allowed for 1 credit message is 160 characters. If the text length exceeds 160 characters then the message consumes 2 or more credits. The character length for 2 messages is 306, for 3 messages is 459, for 4 messages is 612, and for 5 messages is 724.

Promotional Messages are delivered strictly between 9 AM to 9 PM.

• DND (Do Not Disturb) registered numbers are those numbers registered under NCPR (National Customer Preference Register) not to receive any commercial call or message

• As per the TRAI regulations, Promotional SMS cannot be delivered to DND numbers

• Yes, it's easy to schedule messages for delivery at a later date & time. One can also set an end date for your message to expire, to prevent it from being sent out after a specified date. If you need to change the time and date of the scheduled SMS, you can do so via the reports section of Messenger.

• Yes, it is very easy to send bulk SMS through an Excel Sheet with the help of SMS Excel plug-in

• If a message fails, we retry to send messages for the next 72 hours. We don't charge for messages sent to DND mobile numbers

• Yes. Hindi, Kannada, Telugu, Tamil, Gujarati, Marathi, Malayalam, Oriya, Punjabi, Urdu, Sanskrit, and Bengali messages deliver through our messaging platform. Every message consumes 70 characters in Unicode messaging.

• Yes, it's easy to schedule messages for delivery at a later date & time. One can also set an end date for your message to expire, to prevent it from being sent out after a specified date. If you need to change the time and date of the scheduled SMS, you can do so via the reports section of Messenger.

FAQ – OTP SMS :

• A one-time password (OTP) is an automatically generated numeric or alphanumeric string of characters that authenticates the user for a single transaction or session.

• OTP is a unique 4, 6 or 8 character code, used only once and is sent only to your registered mobile number in BDO Online Banking. After encoding your user ID and password, you will also be required to enter the correct OTP to complete a login process.

• An OTP is more secure than a static password, especially a user-created password, which is typically weak. OTPs may replace authentication login information or may be used in addition to it, to add another layer of security.

• Hence API Integration is needed.

• OTP SMS’s are sent 24/7 and delivered between 2 to 15 seconds.

• As per TRAI, to activate OTP SMS account, requires an AGREEMENT.

FAQ - VOICE CALLS :

• Bulk Voice Call is a mass communication technique that broadcasts pre-recorded voice messages to thousands of telephone recipients at a time.

• The bulk voice calls come with a language customization feature that allows the message to reach people of different geographical backgrounds.

• Voice Call may be recorded utilizing mobile handset, laptop, computer system, etc.

• Voice Call is sent in 9 Regional Languages English, Telugu, Hindi, Tamil, Kannada, Malayalam, Bengali, and Guajarati & Punjabi.

• The best formats for recording a voice call are MP3 or Wav File.

• A voice call may be of 30 seconds; 60 seconds; 120 seconds and maximum 180 seconds.

• 30 seconds = 1 Voice Call Credit

• If a message fails, we retry to send messages for the next 72 hours. We don't charge for failed messages.

• Voice calls cannot be delivered to “Do Not Call” registered numbers.

• Voice Call Rings with User’s Mobile Number as Caller ID (Eg.10 digit mobile number).

• Per TRAI regulations, Voice Calls are delivered strictly between 9 AM to 9 PM.

• Excel File with contacts data is required to be saved in CSV file format and uploaded in the Voice Call Plug-in to send voice calls.